Skifta Support

 

General FAQs

1. What is Skifta?
2. How does Skifta work?
3. What is DLNA?
4. What is UPnP?
5. How do I use Skifta?
6. How do I play media?
7. Can I adjust the volume on the player?
8. How do I get Skifta on my phone?
9. What are the system requirements for the Skifta mobile app?
10. Does the Skifta mobile app run in the background while I'm talking on the phone?
11. What is media shifting?
12. Why do I want to shift media?
13. Do I need a networked TV to use Skifta?
14. Do I need a friend to use Skifta?
15. What devices should I buy to work with Skifta?
16. How do I install the Skifta desktop application?
17. What are the system requirements for the Skifta desktop application?
18. How do I configure my Windows Media Player 11 to share media?
19. How do I configure Windows 7 to share media?
20. How do I make iTunes or iPhoto content sharable on a Mac?
21. I have just tried to access my remote media but it didn't appear?
22. What do I do if I have problems downloading and installing the Skifta desktop application?
23. How do I uninstall the Skifta desktop application?
24. What if I can't find Skifta on the Apple app store?
25. Will DRM-encrypted media files play on Skifta?
26. What happens if Skifta doesn't support the media formats in my library?
27. How do I only share the media files that I want to share?
28. What is a NAS drive?
29. Do I need to set up multiple locations for Skifta to work properly?
30. Why am I only allowed to shift media to one place at a time?
31. How do I contact you with a question?

1. What is Skifta?

The most complete mobile service for controlling, playing and enjoying your digital media on connected devices at home and on the go, anywhere, anytime. With Skifta you can stream music, photos and videos from your phone, the cloud, or remotely from home, to DLNA-compliant TV, stereo systems, PS3 game consoles or other connected devices in the home. Skifta makes it easy to take your media with you to enjoy on connected consumer electronics devices and mobile phones without the need for syncing or side loading.

2. How does Skifta work?

Skifta uses open communications standards to talk to your connected devices. These are Universal Plug and Play (UPnP) and Digital Living Network Alliance (DLNA). When you buy a device with UPnP or DLNA, you can power it up, connect it to your home network and you have a connected device that Skifta can automatically communicate with - no additional setup required.

3. What is DLNA?

DLNA is a non-profit group that promotes standards to make it easier for consumers to use, share and enjoy digital photos, music and videos. For more information visit http://www.dlna.org

4. What is UPnP?

UPnP is a set of networking protocols for home networks that permits personal computers, printers, Internet gateways, Wi-Fi access points and mobile devices to discover each other on a Wi-Fi network and share content. For more information visit http://www.upnp.org

5. How do I use Skifta?

Just launch the Skifta app on your Android phone, connect to your local Wi-Fi and it will automatically find media on your phone and on connected devices on your Wi-Fi network. It will also automatically find devices to play your media on. If you create a Skifta account, you'll also be able to access a selection of streaming services in the Channel section of the app, and if you have a home network you'd like to access remotely you can do that too.

6. How do I play media

Simply connect your phone to your local Wi-Fi network, then open Skifta,

Click Step 1, and select available media sources you would like to play from. If there is nothing on the network you like, try clicking the Channels tab, where you'll find media from the Internet play. Next, go to Step 2 and select where you want to play the media. Skifta will auto-detect as many media players as it can find on the network. Choose one of the available players, or if you have a connected device that is not showing, try browsing media sources from that device. The PS3 for example does not show up on Skifta, but it will let you play all the media from your phone or other sources connected to your Skifta account.

Lastly, go to Step 3 and browse media from your selected source and play a song, video or photo. Holding down a folder for two seconds will play the whole folder like a playlist.

7. Can I adjust the volume on the player

In most cases, the Skifta app allows you to adjust the volume simply the volume controller for the phone. This feature is not always enabled on the players however, so if it does not work, it is probably because the player does not support this level of control.

8. How do I get Skifta on my phone?

Skifta is available in the Android Marketplace for phones running the Android 2.2 OS.

Skifta QR

9. What are the system requirements for the Skifta mobile app?

Skifta requires Android 2.2 to work. Most Android phones have this version of the operating system. Check with your service provider if you are on Android 1.1 or below to find out when they plan to release a 2.2 upgrade.

10. Does the Skifta mobile app run in the background while I'm talking on the phone?

Yes, but it will always pause media when you make or take a call.

11. What is media shifting?

Media shifting (also known as place shifting) is viewing and listening to live, recorded or stored media on a remote device via the Internet, a mobile phone or over a data network. Skifta allows media to be shifted from one place or device to another via streaming, not downloading. For more info, visit: http://en.wikipedia.org/wiki/Placeshifting

12. Why do I want to shift media?

Shifting media allows you to access all of your content regardless of where it's actually stored, without the need for syncing and side-loading. With Skifta on your phone, you can shift all of your digital media to wherever you are, and you can play your media on proper consumer electronics in the home.

13. Do I need a networked TV to use Skifta?

Skifta works instantly with DLNA-compatible devices including TVs, but there are also devices like the Sony PS3 or Western Digital TV Live, which allow media to be played without the need for a DLNA-compliant TV. You can use Skifta with connected audio devices, Blu-ray players, Windows 7 PCs and other devices. For a complete list of DLNA compatible devices, please visit http://www.dlna.org/

14. Do I need a friend to use Skifta?

No, Skifta doesn't require another individual to work.

15. What devices should I buy to work with Skifta?

Please visit http://www.dlna.org/products/ to find compatible DLNA-certified products.

16. How do I install the Skifta desktop application?

Visit the Getting Started page at http://www.skifta.com/getting-started, select the PC option and download the application. The Skifta desktop software with run in the background and make media from you home accessible to you through your phone after you have configured your PC media player to allow remote access.

17. What are the system requirements for the Skifta desktop application?

The Skifta desktop application runs on Windows XP or above, Mac OS 10 and above, and Linux OS capable of running Java 1.5 and above

18. How do I configure my Windows Media Player 11 to share media?

If you are running Windows Media Player 11 (or above), from the library dropdown menu select 'media sharing' and follow these steps: (1) Check 'Share my media to:' and (2) make sure that you allow new devices and computers to automatically access your media. PLEASE NOTE: if you have private media stored there, make sure it remains hidden with parent ratings or click on the 'how do I customize sharing' link on the media sharing panel.

19. How do I configure Windows 7 to share media?

Open Windows Media Player, click 'stream', then select the following: (1) allow devices to access my media and (2) allow other devices to access my player. This will make your media automatically available whenever you're on your 'Home' network.

20. How do I make iTunes or iPhoto content sharable on a Mac?

iTunes and iPhoto use a closed method for sharing outside of the Apple ecosystem. We're working hard to build an integrated solution into Skifta that makes this easy for you. For the time being, you can download a free media server like XBMC or Plex to remotely access iTunes and iPhoto content on your Mac via Skifta on your Android phone.

21. I have just tried to access my remote media but it didn't appear?

In the Skifta mobile app menu you will see a Connections menu item. Click on this, uncheck the Connection you made and try it again. If it still doesn't appear then email us at support@skifta.com

22. What do I do if I have problems downloading and installing the Skifta desktop application?

The first thing you should do is try installing again. If you run into the same problem, please email us at support@skifta.com and we'll get you sorted.

23. How do I uninstall the Skifta desktop application?

On a Windows PC, go to Control Panel, Add/Remove Software and click to remove Skifta. On a Mac, go to Applications, and in the Skifta folder there is an uninstall program.

24. What if I can't find Skifta on the Apple app store?

Skifta it only available for Android phones with OS version 2.2 and above. We are currently evaluating other mobile platforms and will announce them when they're available.

25. Will DRM-encrypted media files play on Skifta?

Skifta attempts to play all digital content in your collection, however the devices you try to play the content on must support the format to work. So, if you have DRM-encrypted files in your collection Skifta will attempt to play them, but they will only work if the playback devices supports the DRM.

26. What happens if Skifta doesn't support the media formats in my library?

Skifta attempts to play all digital content in your library, however the devices you try to play the content on must support the format to work. Skifta doesn't transcode the media format to fit the player capabilities so check your devices to make sure they support the file types in your digital media collection

27. How do I only share the media files that I want to share?

That depends on how you store your media. For example, on the Skifta mobile app you can go to Settings and select which media (photos, videos, music) you want to share from your phone. For shifted media, you must configure the media server/player on your computer to share or not share your files as required. If you store all of your media in one place (e.g., a Windows 7 media server) then when you shift access to that media server all the media is accessible. If you want to hide some of your media, then you need to make the media private on your media server.

28. What is a NAS drive?

A NAS drive (network attached storage device) is a hard drive that connects to your home network and allows you to store media in one place, and access it from any other device on the network.

29. Do I need to set up multiple locations for Skifta to work properly?

All you need is Skifta and your digital media to play on your phone. However, if you want to access your media from home on your phone you'll need to install a small software app on your home PC or NAS drive. To download the Skifta desktop application visit http://www.skifta.com/getting-started

30. Why am I only allowed to shift media to one place at a time?

Skifta lets you to take all of your media with you wherever you go. Since you can't be in two places at once, you can only shift your media to one place at a time.

31. How do I contact you with a question?

The best place to do this is the forum, but if you have a specific question you can email support@skifta.com.